Terms & Conditions of Purchase
Introduction.
The following Terms and Conditions are entered into by and between You (“Client”, “You”, or “Your”) and The Incredible K9 LLC (“Company”, “we”, “us”, or “our”). The Company agrees to provide you with access to the Online Program (“Program”) that you purchase through the Company’s website at www.theincrediblek9.com or any related domains, subdomains, or platforms (the “Website”). As a condition of participating in the Program, you agree to be bound by and to abide by all policies and procedures set out in this Agreement, including those incorporated by reference.
Terms of Use & Privacy Policy.
The Company’s Terms of Use and Privacy Policy are hereby incorporated by reference into this agreement. Except as modified by this Agreement, each of those agreements and policies shall apply fully to your participation in the Program. In the event of a conflict between any of those policies and this Agreement, this Agreement shall govern.
Nature of The Relationship.
Nothing in this Agreement shall be construed to create a partnership, joint venture, employment, or agency relationship. The Company is agreeing only to provide Client with access to the Program, which provides education and information. The information contained in the Program, including any interactions with the instructors, is not intended as, and shall not be understood or construed as, professional advice.
Fees.
In consideration of Your access to a Program, you agree to pay the following fees in USD.
Motivation Matters™️: $0 (FREE!)
Off-Switch System™️: $47
Reactivity Resolutions™️: $27
The Ultimate Daily Discovery™️: $37
Social Dog Mastery™️: You may choose between a single payment of $997 (due immediately) or 4 monthly payments of $297. If you select the payment plan, you must pay the initial payment today and then your selected payment method will be automatically charged the following 3 payments on a monthly basis, for a total payment of $1,188. If you opt for monthly payments, you will remain responsible for those payments unless you obtain a refund according to the Program’s Refund Policy set forth below. You may not cancel or avoid these payments except through the Refund Policy.
ELITE UPGRADE: As a member of Social Dog Mastery™️ (standard enrollment), you may be offered the opportunity to UPGRADE your enrollment to Social Dog Mastery™️ ELITE. To UPGRADE to ELITE, you may choose between a single payment of $1,500 (due immediately) or 4 monthly payments of $447. If you select the payment plan, you must pay the initial payment today and then your selected payment method will be automatically charged the following 3 payments on a monthly basis, for a total payment of $1,788. If you opt for monthly payments, you will remain responsible for those payments unless you obtain a refund according to the Program’s Refund Policy set forth below. You may not cancel or avoid these payments except through the Refund Policy.
In the event that any payment is not made, the Company shall immediately suspend your access to the Program until all current and outstanding Fees are paid. If outstanding Fees remain unpaid for 90 days following the suspension date, the Company reserves the right to refer your account to collections. You have 30 days to notify the Company of any issues with recurring payments.
By providing the Company with your preferred payment method, you represent that you: (i) are authorized to use, and (ii) authorize the Company to charge that payment method (the “Authorized Payment Method”) for any fees related to your purchase of the Program. If you are taking advantage of any limited time trial-period offer and you do not cancel the service on or before the last day of the trial period, you are authorizing the Company to charge your payment method for the Program.
From time to time, the Program will go on sale or other payment plan options will be offered. These terms apply to all future sale prices and payment plans options.
Payment Plan Authorization.
If You elect for the payment plan, You hereby authorize the Company to charge your credit card or debit card automatically according to the terms set forth in the Fees section above.
Refund Policy.
Regarding any Program, the Company does not offer refunds for an incorrect purchase, a change of mind, or a lack of desire to try something that’s new and different from what you may have initially expected. The Company desires clients who are committed to taking action, and who are willing to innovate and evolve with their dog training techniques. If you complete the Program that you purchased, implement the training techniques, and still aren't satisfied with your knowledge, then qualify for our Money-Back "show your work" Guarantee! Why "show your work?" The Company is here to support your success! The Company will provide whatever support you need to succeed, within the scope of the Program that you purchased. We also understand that behavioral challenges do not change overnight, and so your dedication to the process is instrumental to the success that's possible. If you haven't done the work and are not following the process, then there is no basis for a refund.
The Company offers a 30-day Money-Back Guarantee or a 60-day Money-Back Guarantee (depending on the Program purchased), but you must demonstrate that you have completed the lessons and applied the training techniques taught within the Program purchased, ie: "show your work." To offer this 30-day Money-Back Guarantee and this 60-day Money-Back Guarantee, you must have met or exceeded the terms and conditions in this section, and then the Company is willing to offer a refund.
To qualify for the 30-day Money-Back Guarantee for the Off-Switch System™️, Reactivity Resolutions™️, or The Ultimate Daily Discovery™️, you must submit the following evidence:
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Watch and complete all lessons within that Program (each lesson must be "marked as complete").
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Verified by the Company.
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Answer all Reminders or Questions within the Program’s lessons.
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Verified by the Company.
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Submit the Behavioral Down Log (worksheet), with evidence that you have completed at least 8 Behavioral Downs (applicable to the Off-Switch System™️).
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In approximately 50-100 words, explain why you have not observed improvement in behavior even though you’ve applied/implemented the training techniques taught within the Program, with your dog.
To qualify for the 60-day* Money-Back Guarantee for Social Dog Mastery™️, you must submit the following evidence:
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Watch and complete all lessons within Social Dog Mastery™️ (each lesson must be "marked as complete").
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Verified by the Company.
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Answer all Reminders or Questions within Social Dog Mastery™️ lessons.
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Verified by the Company.
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Submit the following completed worksheets:
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Module 1-8 Milestones (found at the end of each Module)
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Behavioral Down Log, with evidence that you have completed at least 8 Behavioral Downs (found in the Off-Switch System™️ mini-course, lesson #18).
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Show that you have asked for help or clarification, at least twice, via the Facebook community or during strategy/coaching calls about the challenge that you may have been having with your dog.
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Submit the following video evidence:
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One 30-second+ clip demonstrating your dog's Head Turn response to the Terminal Bridge, "YES!"
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One 60-second+ clip practicing Differential Reinforcement for Relaxation (DRR).
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One 60-second+ clip practicing Conditioned Relaxation (CR).
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In approximately 100-200 words total, answer the following 2 questions:
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What techniques have been least valuable for creating a calmer and more relaxed dog? Why are they not as valuable for your dog?
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What techniques have been most valuable for creating a calmer and more relaxed dog? Why are they most valuable for your dog?
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For ELITE students only:
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Attend all 10 Q&A Coaching Calls (or) notify the Company, PRIOR to any (and all) missed Q&A Coaching Calls, that you cannot attend (and then that specific absence will be excused).
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For any and all Programs outlined within this section, this evidence must be emailed by 11:59 PM on or before the 30th day (*or 60th day) after purchase to the Company’s support team at: hello@theincrediblek9.com. That email must reference the Program, the date of purchase, your name, and the email address associated with the purchase. If you do not meet these terms completely, then you will not receive any refund. After you submit your evidence, all refunds are within the Company’s sole discretion as to whether to grant or deny the refund request. The Company will NOT provide refunds more than 30 days (*or 60 days) following the date of purchase. After day 30 (*or day 60), all payments are non-refundable and fully owed.
Upon determining that you are entitled to a refund pursuant to this refund policy, the Company will promptly issue an instruction to its payment processor to issue the refund. The Company does not control its payment processor and will not be able to expedite any refunds.
If you receive a refund of any purchase through this Money-Back Guarantee, that shall immediately terminate any and all licenses granted you to use the material provided to you under this Agreement and the Company’s Terms of Use. You shall immediately cease using the material and shall destroy all copies of the information provided to you, including without limitation: video recordings, audio recordings, forms, PDFs, slide shows, notes, membership areas, social media groups limited to paying members, and other resources.
You may redeem a Money-Back Guarantee from the Company only once, regardless of how many Programs and/or services you purchase. In other words, after you have received a refund for any one Program under this Money-Back Guarantee, you shall not be entitled to a refund as to any other Program or service purchased from the Company.
Please do not enroll in any Program if you just want to "check it out." An extraordinary amount of time and effort has been put into Programs, and the Company expects you to do the same. Thank you for your understanding. If you have any questions or problems, please let the Company know by contacting the support team directly. The support team can be reached at: hello@theincrediblek9.com
The Program.
"Lifetime access" to the Program refers to the duration of access to the Program materials, which will be available to you for as long as the Program exists. This means that you will have ongoing access to the Program content and any updates or revisions made to it, even if you do not complete the Program within a certain timeframe.
As part of a Program, the Company shall provide the following to the Client:
Access To Program Area – The Company shall maintain a Program Area that may include lessons, videos, forms, worksheets, checklists, and other information. You shall have access to this Program Area for as long as the Program Area exists. In the event that the Company intends to close the Program Area, it shall provide clients with ninety (90) days’ notice and the ability to download the resources contained in the Program Area.
Social Dog Mastery™️ Access To Private {Members Only} Facebook Discussion Group – The Company shall maintain a Private Group that You will have access to as a member of the Program Social Dog Mastery™️ and Social Dog Mastery™️ ELITE, for as long as the Private Group exists. The Company reserves the right to close, archive, or discontinue the Private Group at any time. In the event that the Company intends to close, archive, or discontinue the Private Group, it shall provide clients with ninety (90) days’ notice. That Group provides a forum for You to connect with other Social Dog Mastery™️ Program participants and to seek guidance and support. Members of the Company will seek to interact with Social Dog Mastery™️ Program participants in the group, but the Company does not make any guarantees about participation by any of its employees, founders, or members in the Group. You are required to abide by any and all rules posted in that Group. If you fail to abide by those rules, you will forfeit your right to participate in that Group. In the event you lose your right to participate in the Group as a result of rules violation, you shall not receive a refund.
Social Dog Mastery™️ ELITE Group Q&A Coaching Calls – As a member of the Program Social Dog Mastery™️ ELITE, you will have access to 10 group coaching calls. The Company shall provide you with details about how to participate in these question and answer coaching sessions. Your access to the Social Dog Mastery™️ ELITE Group Q&A Coaching Calls shall begin on the date of your purchase and continue for a period of 12 weeks (your “Program Termination Date”). Unless otherwise noted in the description of “The Program”, the Company’s coaching responsibilities to you shall cease after your Program Termination Date.
One-On-One Strategy Calls With Instructors – Program participants who received a Strategy Call are entitled to (1-2) 30-minute Strategy Call(s) with Kate Walker and/or coaches/consultants working for the Company. Program participants must schedule any and all calls to occur within 12 weeks of your purchase of the Program. The Company shall provide you with the ability to schedule this call, but it is solely your responsibility to request and schedule the call(s). If you fail to schedule your Strategy Call(s) during the allotted 12 week time period, you shall forfeit the call(s). Similarly, you may not cancel or reschedule a call unless you do so at least 72 hours in advance. Calls that are canceled within 72 hours of the call will be forfeited.
Bonuses – From time to time, the Company will offer bonuses to individuals who sign up for the Program. You shall be entitled to any bonuses offered to you at the time of registration. Bonuses are offered manually and/or through automated campaigns at any given time and are not guaranteed to be available at all times. The Company reserves the right to change or alter any bonuses at any time and at the Company’s sole discretion. If you made a purchase of the Program prior to any associated bonuses, the Company is unable to honor the new offer, give you credit, return a portion of your purchase, etc.
Ownership Of All Intellectual Property.
All content included as part of a Program, such as text, graphics, logos, images, as well as the compilation thereof, and any software used in the Program, is the property of the Company or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights.
The Company name, the Company logo, the Company slogan, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs and slogans in the Program are the trademarks of their respective owners.
Your participation in the Program does not result in a transfer of any intellectual property to You, and, as a condition of participation in the Program, You agree to observe and abide by all copyright and other intellectual property protection.
You are granted a single-use, non-exclusive, non-transferable, revocable license to access and use the Program content and resources. You hereby agree that You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found in the Program.
The Company content is not for resale. Your participation in the Program does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your individual use, and will make no other use of the content without the express written permission of the Company and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. The Company does not grant you any licenses, express or implied, to the intellectual property of the Company or our licensors except as expressly authorized herein.
You hereby agree that any infringement of the Company’s intellectual property shall result in an immediate termination of the license granted hereunder. To be clear, if you violate the Company’s intellectual property rights, your access to the Program will be terminated immediately, and you shall not be entitled to a refund of any portion of the fees.
Confidentiality.
The Company respects the privacy of its clients and will not disclose any information You provide except as set forth in this Agreement. As a condition of participating in the Program, you hereby agree to respect the privacy of other Program participants and to respect the Company’s confidential information.
Specifically, you shall not share any information provided by other Program participants outside of the bounds of the Program unless you receive express written permission from such other participants to share the information. Similarly, the content of the Program contains the Company’s proprietary methods, processes, forms, templates, and other information. You hereby agree not to share the information provided to You in the Program with anyone other than the Company, its owners and employees, and other Program participants.
Personal Responsibility.
By participating in the Program, you accept personal responsibility for the results of your actions. You agree that the Company has not made any guarantees about the results of taking any action, whether recommended in the Program or not. The Company provides educational and informational resources that are intended to help participants in the Program succeed. You nevertheless recognize that your ultimate success or failure will be the result of your own efforts, your particular situation, and innumerable other circumstances beyond the control and/or knowledge of the Company.
You also recognize that prior results do not guarantee a similar outcome. Thus, the results obtained by others – whether clients of the Company or otherwise – applying the principles included in the Program are no guarantee that you or any other person or entity will be able to obtain similar results.
You agree to take full responsibility for any harm or damage you suffer as a result of the use, or non-use, of the information available in the Program. You agree to use judgment and conduct due diligence before taking any actions or implementing any plans or policy suggested or recommended in the Program.
Materials Provided By You During The Program.
The Company does not claim ownership of the information or materials You may provide, post, upload, input, or submit to any Website or the associated services/platforms during the Program, including feedback, reviews, highlights, successes, suggestions, images, comments, stories, testimonials, or tags (collectively “Submissions”).
However, by posting, uploading, inputting, providing, or submitting your Submission you are granting the Company, our affiliated companies, and necessary sub-licensees permission to use your Submission in connection with the operation of their Internet businesses and marketing including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat your Submission; and to publish your name and/or photo, as well as your dog’s name and/or photo, as well as any other publicly acknowledged information that has been revealed by you in connection with your Submission.
In other words, the Company has the right to include your Submissions – including any photographs, written text, or audio and video recordings of you, or your dog, participating in any manner as part of the Program – in the Program and other marketing material going forward. For example, when you join the Program and share a photograph of your dog, the Company will publicly share a “Welcome” post which will feature your dog’s name and associated photograph.
No compensation will be paid with respect to the use of your Submission, as provided herein. The Company is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in the Company’s sole discretion.
By posting, uploading, inputting, providing, or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input, or submit the Submissions.
Disclaimer.
You understand and agree that the content included or provided in any of the Programs is merely meant to be informational in nature and does not represent any level of legal, medical, financial, or other professional industry-specific advice. As such, the Company will not be responsible for any damages that result from the use of the Programs.
No Warranties.
The Company makes no warranties regarding the performance or operation of the Program, including any technological aspects of the program. The Company further makes no representations or warranties of any kind, express or implied, as to the information, contents, materials, documents, programs, products, books, or services included in or through the Program. To the fullest extent permissible under the law, the Company disclaims all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.
Limitation of Liability.
You agree to absolve and do hereby absolve the Company of any and all liability or loss that you or any person, animal, or entity associated with you may suffer or incur as a result of use of the Program and/or any information and resources contained in the Program. You agree that the Company shall not be liable to you for any type of damages, including direct, indirect, special, incidental, equitable, or consequential loss or damages for use of the Program.
The information, software, products, and service included or available through the Program may include inaccuracies or typographical errors. Changes are periodically added to the information in the Program. The Company and/or its suppliers may make improvements and/or changes in the Program at any time.
The Company and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services, and related graphics contained in the Program for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services, and related graphics are provided “as is” without warranty or condition of any kind. The Company and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services, and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement.
To the maximum extent permitted by applicable law, in no event shall the Company and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data, or profits arising out of or in any way connected with the use or performance of the Program, with the delay or inability to use the Program or related service, the provision of or failure to provide services, or for any information, software, products, services, and related graphics obtained through the Program, or otherwise arising out of the use of the Program, whether based on contract, tort, negligence, strict liability, or otherwise, even if the Company or any of its suppliers has been advised of the possibility of damages. Because some States or other jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to You. If you are dissatisfied with the Program or any portion of it, your sole and exclusive remedy is to discontinue using the Program.
Arbitration.
You hereby expressly waive any and all claims you may have, now or in the future, arising out of or relating to the Program.
To the extent that you attempt to assert any such claim, you hereby expressly agree to present such claim only through binding arbitration to occur in Centre County, Pennsylvania. You further agree to and do hereby waive any right to class arbitration and agree, instead, to conduct an arbitration related solely to any individual claims you and/or any entity related to you asserts against the Company. To the fullest extent permissible by law, you further agree that you shall be responsible for all costs associated with initiating the arbitration and for the administration of the arbitration. These Terms & Conditions are governed by the laws of the State of Pennsylvania. In the event of conflicting laws, the laws of the State of Pennsylvania will control.
Indemnification.
You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and third parties for any losses, costs, liabilities, and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Program and related services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. The Company reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with the Company in asserting any available defenses.
Termination And Access Restriction.
The Company reserves the right, in its sole discretion, to terminate your access to the Program and the related services or any portion thereof at any time, if You become disruptive to the Company or other Program participants, if You fail to follow the Program guidelines, or if You otherwise violate this Agreement. You shall not be entitled to a refund of any portion of the fees and shall not be excused from any remaining payments under a payment plan in the event of such termination.
Chargebacks.
By attempting a chargeback with your financial institution, you are expressly agreeing to pay the full cost of your original purchase, plus any fees or associated costs incurred by the Company. The Company has the right to present these Terms & Conditions to your financial institution, any payment processing company and/or investigating agency concerning the attempted chargeback or financial dispute.
Entire Agreement.
This Agreement, along with the Company’s Terms of Use and Privacy Policy constitutes the entire agreement between You and the Company with respect to the Program, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between You and the Company with respect to the Program. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Changing Terms & Conditions.
The Company reserves the right to update and revise these Terms & Conditions at any time without notice to you. Your continued use of the Program(s) after the Company has updated the Terms & Conditions of Purchase indicates your acceptance and agreement to the changes.
Notices.
The Company may provide notice to you by: (i) sending a message to the email address provided by you, or (ii) by posting to the Website. Notices sent by email will be effective at the time of sending and notices posted to the Website will be effective upon posting. You may provide notice to the Company by certified mail to The Incredible K9 LLC, 110 Whitman Circle, Pleasant Gap, PA, 16823. Notices provided by certified mail will be effective upon actual receipt of the notice.
Website Presentation.
The Company strives to present information that is published correctly and to update the Website regularly in a way that allows the Company to correct any resulting errors. However, any of the content on the Website may, at any given time, be incorrect or out-of-date. The Company reserves the right to make changes to Product prices, specifications, processes, promotions, bonuses, availability, and to the Website as a whole, at any time, under any circumstance.
Severability.
If any term or provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction.
Waiver.
No waiver by any Party of any of the provisions of this Agreement shall be effective unless explicitly set forth in writing and signed by the Party so waiving. Except as otherwise set forth in this Agreement, no failure to exercise, or delay in exercising, any right, remedy, power, or privilege arising from this Agreement shall operate or be construed as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power, or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.
Force Majeure.
The Company shall not be liable or responsible to You, nor be deemed to have defaulted or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of the Company including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion, or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, lock-outs, strikes or other labor disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
Headings for Convenience Only.
The headings in these Terms & Conditions are included for convenience and reference, and are not meant to describe, define, or limit the scope or intent of any provision.
Effective Date.
This Agreement shall commence and be enforceable with respect to each Program participant upon the date that the participant initially registers for the Program by clicking “Complete Order”, “Join Now”, “Enroll Now”, or any other phrase on the purchase button, or when you submit a payment electronically or in-person.
Last updated on January 12, 2024